Guestly S.r.l.

Guestly SRL is a hospitality tech company based in Merano, South Tyrol. We develop a cloud-based SaaS platform that enables hotels and accommodation providers to automate guest communication via WhatsApp – from providing information before arrival to collecting feedback after the stay.

For accommodation providers, this means reaching guests through a channel they already use every day, rather than relying on emails or printed information in the room that often goes unread. Recurring enquiries – such as questions about breakfast times, Wi-Fi or parking – are answered automatically by AI, reducing the workload at the front desk. At the same time, targeted offers during the guest’s stay can generate additional revenue, for example through room upgrades or additional services.

As a SaaS solution, Guestly requires no local infrastructure and can be deployed in any market without additional technical effort. The user interface is available in German, Italian and English, while the AI-powered communication with guests works in virtually any language worldwide. This makes Guestly suitable not only for German-speaking markets, but for virtually any target market.

Guestly also integrates with existing Property Management Systems (PMS) and has a modular architecture, making it suitable for businesses ranging from family-run hotels to hotel chains.